Help Centre

Find answers to common questions about GrantMax, Google Ad Grant compliance, data security, plans, and getting started with your nonprofit account.

Account & Data Security

Why does Google say GrantMax can 'edit, create, and delete' my Google Ads data?

This is a limitation of Google's API permissions system. The Google Ads API only offers a single access scope, which Google describes with broad language including 'edit, create, and delete.' However, GrantMax only reads your data for auditing purposes. We never make any changes to your Google Ads account, campaigns, keywords, or settings. Our code is built exclusively around read-only API calls.

Is my Google Ads data safe with GrantMax?

Absolutely. We take data security seriously. Your Google Ads data is only accessed to generate compliance audits and health scores. We do not share your data with third parties, and we do not store raw campaign data beyond what is needed for your audit reports. You can revoke GrantMax's access at any time from your Google Account settings.

How do I revoke GrantMax's access to my Google account?

You can revoke access at any time by visiting your Google Account (myaccount.google.com), going to Security, then 'Third-party apps with account access', finding GrantMax, and clicking 'Remove Access'. You can also delete your GrantMax account from the Settings page in your dashboard.

What data does GrantMax access from my Google Ads account?

GrantMax reads your campaign structure, keyword performance, ad copy, search terms, quality scores, click-through rates, conversion data, and account-level settings. This information is used solely to assess compliance with Google Ad Grant policies and provide optimisation recommendations.

Google Ad Grant Compliance

What is the Google Ad Grant?

The Google Ad Grant provides eligible nonprofits with up to $10,000 USD per month in free Google Ads advertising. Some organisations qualify for Grant Pro, which increases the monthly budget to $40,000 and raises the per-campaign daily limit from $329 to $1,316. To keep either tier active, nonprofits must follow specific compliance rules set by Google, including maintaining a 5% click-through rate, using valid keywords, and having proper conversion tracking.

What is Google Ad Grants Pro and does GrantMax support it?

Grant Pro is an upgraded tier of the Google Ad Grant that gives qualifying nonprofits up to $40,000/month in ad spend (versus the standard $10,000/month). The per-campaign daily budget limit increases from $329 to $1,316. Important: if your Grant Pro account consistently underspends, Google may permanently downgrade you to the standard $10,000/month tier. GrantMax fully supports Grant Pro accounts, simply enable the 'Grant Pro' toggle in your Settings next to the connected account.

What happens if I fail a compliance check?

If your account falls below Google's compliance requirements, you risk having your grant suspended. GrantMax identifies these issues before Google does, giving you time to fix problems and avoid suspension. Our audit reports include specific, actionable recommendations for each issue found.

How often should I run a compliance audit?

We recommend running audits at least monthly on the Free plan. Professional plan users get daily automated monitoring, so compliance issues are flagged as soon as they appear, often before they become a problem.

Can GrantMax help me get my suspended grant reinstated?

GrantMax can identify the specific compliance issues that led to your suspension and provide recommendations to fix them. Once you address the issues, you can apply to Google for reinstatement. For hands-on help with reinstatement, contact the GrantMax team through our Contact page.

Health Score & Audits

How is my health score calculated?

Your health score (0-100) is calculated based on compliance with Google's Grant policies and website compliance checks. Pro users also get a best practices analysis across keyword quality, ad copy effectiveness, search term relevance, landing page quality, and account structure, which contributes to a more comprehensive score.

What is the difference between a Free and Professional audit?

Free audits perform rule-based compliance checks against Google's published Grant policies. Professional audits add deep AI-powered analysis, including detailed keyword and search term evaluation, ad copy scoring, landing page assessment, and prioritised recommendations tailored to your specific account.

What does the suspension risk rating mean?

The suspension risk rating (Low, Medium, High, Critical) indicates how likely your grant is to be suspended based on current compliance issues. Critical means immediate action is needed to avoid suspension. Low means your account is in good standing.

Plans & Billing

What is included in the Free plan?

The Free plan includes monthly compliance audits with rule-based checks, a health score, suspension risk assessment, and basic recommendations. It is a great way to keep an eye on your grant compliance without any cost.

What does the Professional plan add?

The Professional plan ($49/month, or $34/month billed yearly) adds daily automated monitoring, deep AI-powered analysis, detailed keyword and ad copy scoring, email alerts when issues are detected, exportable PDF reports, and priority support from the GrantMax team.

Can I cancel my Professional subscription at any time?

Yes, you can cancel your Professional subscription at any time from your dashboard Settings page. Your access continues until the end of your current billing period, and you will not be charged again.

Getting Started

How do I connect my Google Ad Grants account?

Sign in with the Google account that has access to your Google Ad Grant. After completing the onboarding questionnaire, you will be prompted to connect your Google Ads account. If your Google account manages multiple Ads accounts (through an MCC/manager account), you will be able to select which account to audit.

I signed up with one email but my Google Ad Grant is linked to a different one, what do I do?

The email you use to sign up for GrantMax does not need to match the Google account that manages your Ad Grant. When you connect your Google Ads account during onboarding, make sure you select the Google account that actually has access to your Ad Grant. If you are unsure which Google account to use, check with whoever set up your organisation's Google Ad Grant.

I manage multiple nonprofit accounts. Can I audit them all?

Currently, each GrantMax account is linked to one Google Ads account. If you manage multiple nonprofits, you can create separate GrantMax accounts for each. Multi-account management from a single dashboard is on our roadmap.

How long does an audit take?

A Free compliance audit typically completes in under a minute. Professional AI-powered audits may take 2-3 minutes as they perform deeper analysis across your keywords, ads, and search terms.

Contact Support

Can't find what you need? Email us at hello@grantmax.org and we'll get back to you within one to two business days.